TERMS & CONDITIONS

Welcome to Organic's Aroma.

These Terms & Conditions govern your use of the Organic's Aroma website and your purchase of products through our online store. By accessing our website, browsing our products or placing an order, you agree to these Terms & Conditions.

Please read them carefully before using our website or placing an order.

Website Use

By using our website, you agree to use it only for lawful purposes and in a manner that does not violate these Terms & Conditions or applicable laws.

You must not misuse the website, attempt to gain unauthorized access, interfere with its operation or use the website for fraudulent or unlawful activities.

Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and availability displayed on our website are accurate and up to date.

However, there may be minor variations in:

  • Product color
  • Packaging
  • Appearance
  • Labels
  • Photography
  • Product batches

Actual product colors and appearance may vary slightly depending on your device screen, lighting, photography and manufacturing batches.

We reserve the right to update product information, descriptions, images or specifications when necessary.

Product Availability

Product availability may change without prior notice.

If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative product, adjustment or cancellation of the affected order.

Prices

All prices displayed on our website are generally in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices, promotions, discounts and offers at any time without prior notice.

Price changes will not normally affect orders that have already been confirmed, except where an obvious pricing or technical error has occurred.

Pricing & Information Errors

Although we make reasonable efforts to maintain accurate pricing and product information, errors may occasionally occur.

If an obvious pricing, product information or availability error is identified, we reserve the right to correct the error and, where necessary, cancel or adjust the affected order.

If your order is affected by such an error, we will make reasonable efforts to contact you and explain the situation.

Orders & Order Acceptance

Placing an order through our website constitutes a request to purchase the selected products.

An order may be subject to verification and confirmation before dispatch.

We reserve the right to refuse, cancel or limit an order where necessary, including in situations involving:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Duplicate or unusually large orders
  • Technical or system errors

If an order is cancelled after payment has been received, any applicable refund will be processed according to the relevant payment method and our refund procedures.

Payments

Orders are subject to successful payment or confirmation under the payment method selected during checkout.

Customers are responsible for providing accurate payment and billing information where required.

Payment processing may be handled by third-party payment providers, and their own terms and policies may apply.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

COD availability may depend on the delivery location, order details and courier service.

Customers placing COD orders agree to provide accurate contact and delivery information and to accept the order when delivered.

Delivery

All orders are subject to our Shipping & Delivery Policy.

Delivery times are estimates and may vary depending on the delivery location, courier service, weather conditions, public holidays and other circumstances beyond our control.

Customers are responsible for providing complete and accurate delivery information, including their name, phone number and delivery address.

Organic's Aroma is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Where applicable, damaged, defective or incorrectly delivered products must be reported within the specified timeframe and may require photographs, videos or an unboxing video for verification.

Product Use & Safety

Products must be used only for their intended purpose and according to the instructions provided with the product.

For fragrance products, reed diffusers, fragrance oils and similar products:

  • Keep products away from children.
  • Keep products away from eyes and direct skin contact unless specifically intended for such use.
  • Keep fragrance liquids away from open flames and excessive heat.
  • Store products according to the instructions provided.
  • Do not consume fragrance products or use them for purposes for which they are not intended.
  • Take appropriate care when using products around furniture, fabrics and delicate surfaces, as fragrance oils may cause staining or damage.

Customers are responsible for following product-specific instructions and safety information supplied with each product.

Allergies & Individual Sensitivities

Fragrance products may contain ingredients that can cause sensitivity or allergic reactions in some individuals.

If you have known sensitivities or allergies, please review the relevant product information and use appropriate caution.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

Intellectual Property

All content on the Organic's Aroma website, including but not limited to:

  • Brand names and logos
  • Product photographs
  • Website graphics
  • Product descriptions
  • Text and written content
  • Designs
  • Videos
  • Marketing materials

is owned by or used by Organic's Aroma with appropriate rights or permission.

You may not copy, reproduce, modify, distribute, publish, sell or commercially use our website content, brand assets or product materials without prior written permission.

Promotions & Discounts

Promotional offers, discount codes and special deals may be subject to additional terms and conditions.

Unless otherwise stated, promotions may not be combined with other offers.

We reserve the right to modify, suspend or end a promotion at any time.

Third-Party Links & Services

Our website may contain or use links, services or integrations provided by third parties, including payment providers, courier companies, analytics services, advertising platforms and other service providers.

We are not responsible for the content, availability, policies or practices of third-party websites or services.

Use of third-party services may be subject to their own terms and privacy policies.

Limitation of Responsibility

We make reasonable efforts to maintain the availability and accuracy of our website and product information.

However, we do not guarantee that the website will always be available, error-free or free from interruptions.

To the extent permitted by applicable law, Organic's Aroma will not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including courier delays, technical issues, natural events, public holidays or other unforeseen circumstances.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or applicable requirements.

The latest version published on this page will apply to future use of the website and orders placed after the updated terms become effective.

We encourage customers to review this page periodically.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

WhatsApp / Phone: +92 303 8447788
Email: organicsaromaofficial@gmail.com

Organic's Aroma
Fragrance That Defines Your Space